BotBonnie Features | Customer service center

Customized omni-channel customer service center

The one-stop platform can reply to messages in multiple channels, fulfilling all of your needs, including assigning customer service staff, labelling fan remarks, manually adding interactive labels, and searching messages, creating a smooth human-machine customer service center and making it the strongest backup support for enterprises.

Automatic handover protocol, providing 24/7 service.

Automatically transfer to human customer service and assign tasks to specific staff; combine LINE Notify to avoid missing messages, significantly increasing customer service efficiency and the satisfaction of real-time replies.

Multi-person collaborative platform, setting permission flexibly

Flexibly set each operators’ permission and send a collaborative editing invitation in one click, assisting the organizing in fulfilling the need of multi-person collaboration and managing the chatbot together.

Mobile customer service helper; one machine handles two channels

Reply to user messages any time by mobile phones, just like chatting with a friend! Meanwhile, the system supports multiple formats without compromising any function, enhancing the mobility of message replying and creating high-efficient and high-quality customer service!